Although we were only there one night and didn`t use much of the faicilties, we found the staff friendly and helpful. The check in and out was very effiecient.

What a great location! On the door step is Trafalgar Square and Westminster. The West End is within walking distance. Restaurants and bars in abundance. I was pleasantly surprised with what the hotel had to offer. The room was a fair size for the 3 of us. The decor was tasteful. The room was equipped with a small fridge and microwave. Good power shower and the complimentary toiletries were plentiful! Each floor has a water chiller and complimentary water bottles, which is a nice touch. We`ll definitely be staying here again.

Great locaction. lovely hotel. Staff friendly. Room was superb. Only negative is not to drink the bar. One bottle of Chardonnay cost £34.00 with charges and VAT shocking!!

room good but suprising;y no safe a strange economy when the room had been reburbished to a high standard. Reception was hard to spot on entry into hotel. Reception staff of mixed quality see comment above. My daghter was also not advised to use room key to use lift. A convenient location with well designed rooms but disappoinbting reception.

Overall our stay in this hotel was very good. The staff were all very friendly and extremely helpful. The hotel boasts a great location just off Trafalgar Square within easy walking distance of Westminster, Buckingham Palace and the Embankment. The room was very clean, although a little small. There was no bath in the bathroom, only a walk-in shower. Facilities at the hotel were good and included internet access (very useful with underground closures in operation). The only negative point, and it is fairly minor, is that the hotel does not seem to be run by many staff, and when checking-in/checking-out it can get rather busy, although self-service facilities are available which are very easy to use.

Rooms good and helpful staff, shower great, excellent location for West End, Whitehall and fun. The water was great too.

I enjoyed my stay,The staff were friendly, rooms were clean and well equiped. Our meal was outstanding ,compliments to the chef,thought breakfast shoud of been included in price of room. allthough I got the room on a dicounted price it was still over hundred pounds for the night. Without the discount breakfast! was still not included, I would not book a room here at full price. Sorry but I feel that I did not get enough value for my money,,

Exceptionally clean and well kept. Good enviromental policy, free chilled water in all lobbies on all floors.Well positioned, friendly staff and great place to stay.

Booked at last minute with a discount rate so feared a small room ... however we were pleasantly surprised. A good size room with a comfy bed and powerful shower! The staff were friendly and the hotel had all we needed. The bar is quite pricey (2 drinks cost £20!) and other than it needing more reception staff all was very good! Would stay there again as a base for a London trip.

No complaints

Excellent hotel, right in the middle of everything. We went to the Adelphi, just 5 mins walk from the hotel. Hotel entrance is certainly `Grand`, although the bedrooms are more modern and quite small, but comfortable. The only problem was the air conditioning didn`t seem to work so got quite hot. We didn`t use the bar as we had read that the drinks were expensive, and didn`t eat in the hotel so cannot comment. One tip that we picked up, if you are thinking of staying in this hotel and going to the theatre. Park in Trafalgar square car park as recommended by the hotel, get your ticket stamped by the theatre box office, then when you pay for your parking in the machine it will be half price. No one tells you this, it was only by ringing the car park direct that I found out, therefore 19 hours of parking for just £20 a bargain.

lovely rooms ,great location, would stay again

Bed was very comfortable.

Was Ok, I wasn`t blown away by anything but neither was I disappointed .... hence the average score

Excellent position Nr.trafalgar and theatres. Would definately stay again.

We were really impressed with the location and the room was very plush and comfortable. We were given the wrong type of room but that was sorted out with little fuss. The reception is very busy so don`t expect friendly or personal service. Our room was right next to the lift (room 802)and very noisy - so I slept very little as a result. This room should be soundproofed and sure the corresponding rooms on all other floors next to the lift shaft suffer from this problem. Location made up for these issues though.

Hotel was decorated lovely staff were very helpfull beds were comfty showers were good and powerful location was great I would stay again

The hotel was very good but get taxis outside the hotel do not ask at reception we paid £15 to get to St James Palace by asking at reception

Just minutes fro Charing Cross station and 200yds from Nelsons Column . Ideal for theatreland Covent Garden Piccadily Houses of Parliament and of corse Trafalgar Squre.Lovely interior and a good price

Room was too hot and heat could not be reduced. Spare pillow had blood stains on it. The bar had no Baileys or Amaretto! No complimentary slippers provided.

Only slight comment, we asked for a twin smoking room - the first room we got was a twin non smoking, so we were moved very quickly on request. The next room had one queen size bed, which was to be seperated, but never was - again not an issue. Also, huge thanks, as the hotel check in time was 3pm, but we were able to access our room just before2pm. Will definately be back there again.

Staff very helpfull

Enjoyed our stay although brief, my only winge is that residents are unable to get a drink after 12 midnight. London, capital city exciting 24 hours I don`t think so.