Room poor. No air conditioning ( fan provided). Light bulb blown in wall light. Bedside table lamps didn`t work. Long dark hair found on bedside table (I`m blond ). In the bathroomAir conditioning not working (fan provided). Light bulb not working in wall light above the bed, bedside table lamps not working. Long black hair found on bedside table (I`m blond!) Bathroom in need of redecorating grouting split between bath and floor. Very poor indeed - extremely disappointed

Our 4th visit to the hotel and the worst night sleep ever, a lot of noise sounded like a ships horn but probably pipes vibrating,Told the check out staff who only said sorry no reduction in the overnight rate, may not bother next time we visit the capital we will try somewhere else

very helpful staff lovely comfortable clean rooms Fabulous stay thamkyou

Lovely hotel

Adequate, tired hotel, needs a kick up the proverbials to bring into line with other prestigious hotels. room 125 was large and dull arranged over the slamming of the front door throughout the evening. Thank you for deciding we merited special attention and allocating us this room.

Full of character. Great location opposite entrance to Hyde park and 5 minute walk to tube. Comfy beds, spacious room (junior suite) - views of the park. Lovely breakfast - buffet style - REAL coffee 128077;. Helpful staff, smiley and warm.

Réponse de l'hôtel à partir de Hotel Operations Manager

5/6/2018

Dear guest,Thank you so much for this nice feedback.Will make sure this is passed on to the team.Kind RegardsCeline T

Very good hotel, very friendly staff and great location. Visited London many times and this is the best stay we have had. Will certainly stay again.

Great location, but the hotel itself is worn and tired. Our bathroom had water stains in the bath and worn enamel and the room had paint peeling on the wall. The staff were very friendly and attentive though.

Bathroom filthy, grouting missing, taps loose and rentokill packets under the bed - not what you expect from a 4 star hotel!

A lovely traditional hotel, overlooking Kensington Gardens. The room was perfect in size for 3 of us, however, the bathrooms need some TLC...some regrouting, loose tap and toilet flush had to be looked at.Good choice for breakfast and staff were lovely and very helpful.

Very clean hotel in a fab location! 2 mins from the bus stop and tube station. I would definitely book this hotel again as it is in a lovely quiet location, overlooking Hyde park but your not far from the hustle and bustle of oxford street!

Lovely hotel friendly helpful staff . Ideally situated for central London attractions . We would definitely return

Very comfortable room. Pleasant and helpful staff.

A very nice hotel

Excellent old fashioned hotel on. Great location next to Hyde Park. Would benefit from an upgrade in the plumbing systeM but that was a small price to pay for otherwise high quality and great service

We thought the hotel very nice until we came to getting into bed, bedding is dirty , I have taken a picture

We were happy with everything but the plumbing in the bathroom need upgrading.

a lovely hotel and staff.had to ring reception on first night at 1.30am because of noise. it was sorted and the staff apollogised.they cant help inconsiderate guests.will be back.

We thoroughly enjoyed our stay, close to the two tubes which takes you on either the Central or District lines, good restaurants in Bayswater just 3 min walk away. Hotel staff excellent especially Barbara on reception she couldn`t have done enough for us.

Although it was a fairly hot day, the bedroom, and the hotel in general, was like an oven. Walking into the downstairs toilets was like entering a sauna. Cold water tap in the bedroom was luke warm... not cold. No alternative drinking water in the room.Whilst i appreciate its London £24.00 for 1 nights parking is extreme.

Only one problem and that was that our room was very hot, the air conditioning did not appear to be working correctly and the radiator in the bathroom was boiling hot! This made it very difficult sleeping as we were there in June.

Good clean hotel with friendly staff. Make sure you include breakfast in your package as it`s a bit price otherwise. Some parking but it does cost £24 a night.

Enjoyed stay. Very clean and friendly staff. Superb rooms and great location. Disappointed no main restaurant but limited menu offered. Would stay there again.

A fabulous location and would consider staying again. We were upgraded to a deluxe room which was a real treat. However, when does shabby chic become just shabby? After the initial wow factor of the large well decorated and presented room wore off, we began to realise that the bathroom was rather dirty, some really cheap fittings, plug sockets not working and a lead so short on the kettle we had to prop it up on an upturned tray to use it. This said the location and friendliness of the staff more than made up for it.

the hotel is in an excellent location, the rooms were huge and very well equipped. The only down side for me is the £ 24 per day to use the hotel car park.

The food was good, however the breakfast could have been hotter. Overall a very enjoyable stay.

Staff extremely friendly and helpful, location was perfect and room was great

Staff were pleasant and helpful. The rooms were clean. The room for a double advance seemed a little small and our main light didn`t work but apart from that a very enjoyable stay.

Deluxe twin paid £224. Sharing with a work colleague bed 5inches apart!!!!!!! Couldn`t move as fixed side tables. Boiling hot no air on. Very old hotel. Do not stay here!

Free upgrade to deluxe room. Much appreciated. More space in room. Fridge very useful and air conditioning was good.Slight problems with water flow to shower but as old building, to be expected. Nice hotel, staff friendly. Hotel in good area central for all amenities.