Had a lovely stay. We had an issue with room at the beginning but staff sorted it very promptly. Hotel is in a great position, beside an underground on the Victoria/Northern line so travelling was also easy. We were at the front, right by the tube station so it could get a bit noisy. Small fridge in room and lidl and Tesco express on the doorstep. Hotel direct emailed a couple of days before travel to confirm booking. Would recommend and would definitely use again.

What a lovely hotel. Staff so helpful and welcoming. Great location for the west end. Quiet enough, but close enough. With plenty of restaurants nearby.

Good room very helpful staff. Only negative was lack of fresh fruit option for breakfast. We only offered melon

I really impressed with this hotel, my premium room was quite spacious and immaculately clean. The bed was very comfortable and the bathroom clean and well equipped. The lobby, bar and restaurant areas are also nice places to be, I can`t comment on the breakfast as I didn`t have it. The staff I encountered were also friendly and helpful. I`ll certainly stay here again.

Excellent higher end hotel, good room size, inner room was very quiet for me. Worth triple checking room rate includes/ doesnt include breakfast

Overall lovely, clean & staff were very helpful polite & courteous. Breakfadt was excellent!! Only dissapointing thing was every time l left my room & needed to return to my room, l had to have a staff member open my door as key cards didn`t work 128579;

Amazingly stay Made it so special for us both Celebrating our 50th wedding anniversary Thank you everyone

Front of house were very efficient accommodating and helpful, the additional touches for my husbands 40th were really appreciated! Lovely hotel and staff!

Great hotel in fantastic central location

Our standard double room was fine however bed side lights and some drawers (only one in the room) would be desirable.

Fantastic hotel,easy to find,all staff very helpful.Bedroom we had larger than the norm you find in London .very good position to visit Covent Garden .Oxford street and less than 30 minutes walk to the Thames

Great hotel shame it didn`t include breakfast in the price

I`ve stayed at the Grafton on quite a few occasions, and I have had no complaints, the rooms have always been nice and the service and staff excellent.

No faults lovely rooms and the staff are so friendly and could go enough for you

Fabulous family room super clean with all the extras we could need.

Quiet room, friendly helpful staff. Excellent breakfast. Easy for Kings cross station and underground very close.

Stayed at The Grafton in Tottenham Court Road for our daughter`s 18th birthday and they could not have done more. When we checked in the staff said Happy Birthday to her and when we got to the room there was a cake, balloons and a heart of rose petals on the bed. The staff were lovely and the hotel was very comfortable and quiet given the central location. Super

Very noisy location of our hotel room. Next to Amazon road and pub that opened until 2am. People shouting and falling out! Rubbish nights sleep

Really comfortable hotel near business street under ground handy for all destinations as tube best way of getting apmtmd

Booked two nights away for myself and daughter,, Natalie, as a 40th Birthday-present for her. I booked a twin-bedroom, we got a double-bed. On the booking-form, I asked for a twin bedroom with a view and a walk-in shower, we got neither. We got moved to a twin-bedroom which verlooked the same air-conditioning units. I complained, and we got moved to another room, again, overlooking the same air-conditioning units. By this time, we were fed-up and also using-uo valuable time,, so we stayed-put in the final room which was overlooking the same air-conditioning unit, but was more offset to the side rsther than fully-overlooking it. The staff,particularly Nicholas, were very professional and friendly, but I have to admit to being disappointed wirh the overall break. Karen Brennand

Hotel was very clean and smelt lovely. Staff were very helpful and polite. Room was great, very clean and spacious and had everything could need including an umbrella, bath robes and slippers, there was also a Fridge in room and a safe. Would stay here again

Absolutely loved this hotel. Our stay from Start to finish was made special due to the exceptional customer service from the front of house team. Nothing was too much trouble. Well done everyone!

Clean. Excellent location. Good breakfast. Friendly staff. Could not fault it.

Lovely hotel great customer service but for over 300 pounds the room was very small and you could barely fit in the bathroom.

Very central to our needs

The hotel was great. Staff were welcoming. Loved the soft towels and toiletries. Only let down by what we felt was an extortionate price for breakfast.

On arrival at the hotel we had booked we were told it was closed. They said they could not contact us which we thought strange as you obviously have our email address. My first reaction was to panic about where we would stay, but we were told we had been transferred to the Radisson Bloomsbury Hotel. As it turned out the location was better, and we cannot fault the hotel. So after an initial shock we had a successful stay and would book the same hotel again.

Room was small but had everything we needed and was spotless. Luggage room was great too so we could explore before our train without carrying all our stuff everywhere

The lady left in attendance got and the company paid for a taxi to take us to Radisson Blu Hampshire in Leicester Square, an amazing hotel extremely helpful and welcoming staff and the accommodation spotless and more central for us thoroughly recommend.

.The hotel is in an excellent location, the room was smart and well appointed, and the staff, particularly on reception were helpful and efficient

Beautiful hotel. My only problem was the bed was a little hard for me, but everyone has different preferences. Breakfast was fab Location was perfect, bang next to warren street tube

On arrival at the hotel we were greeted with canapés and Prosecco and a lovely lady. The staff were all so helpful. The room was ready, even though we arrived early. Was lovely, clean and warm. Couldn`t have asked for anything more really. Will definitely stay again

wii not be useing your company again got all the way to the hotel & there told me my registration is not valid it Add been cancelled thay said that they notified you you didn`t notified me & it was my girlfriend birthday so upset thay offered me another hotel after going into one

Thoroughly enjoyed our stay here,it was a belated lockdown birthday for my daughter and we weren`t disappointed.Thank you to ?Ana on reception for our upgrade very thoughtful and much appreciated.

Room was unusual to say the least, our room was a converted attic!!!! Very little room to stand up only when walking in the Center of room otherwise you knocked your head!

We really enjoyed our experience at the Raddisson, would definitely recommend and stay again.