We were very impressed with the welcome we received and customer service throughout our stay. It opens your eyes to the lack of customer care generally received in Britain. Although the hotel is currently under refurbishment the only inconvenience was the journey to our room, but the exercise did us good. The rooms are very clean and beautifully decorated with all the necessary extras. The restaurant is elegant and food and service excellent. The experience was a real treat.

Wonderful staff, fabulous food....marvelous branding. Hope the refurb is good.

my husband forgot his cufflinks reception/concierge produced a pair that even matched his tie well done

Overall it had all we needed. great location service and staff. Didn`t use dining area apart from breakfast. Also great to have a pool!

Lovely surroundings >Very good food>Efficient and yet very friendly staff >Our one complaint was the awful noise level in the bar ! In contrast the serenity in the dining was a joy.We will avoid the bar our next visit !

Have just returned from a romantic weekend break at the Langham. The hotel is awesome ..... from the minute you arrive to the minute you leave you recieve first class service. The room was beautiful, the staff were amazing (nothing was too much trouble .... would particularly like to thank the lady who stopped what she was doing to take me 5 floors down to personally show me where the pool was). Food was spectacular. Drinks were very overpriced, my husband is still reeling from the single measures of vodka and gin that cost him £27!!!!! Avoid the mini bar at all costs (£3 for a chunky kitkat!!). Hotel is in an amazing location just a short walk away from Oxford Street. Would definitely recommend this hotel and am planning my next stay there. Worst thing about our trip was having to leave.

a fantastic hotel with oustanding staff, ive never been to a hotel in britain thats had that many happy and friendly staff. the room was great and food excellent. thanks for a welcoming stay.

Had a great stay at the Langham, staff were very helpful and the room was amazing. We stayed on New Year`s Eve so the location couldn`t have been better. Will definitely stay again, maybe after the refurb is finished.

WILL USE LANGHAM AGAIN, I ALWAYS GO 4 STAR OR ABOVE, STAFF INCREDIBLE. LOCATION IDEAL. BED AND BEDDING SUPERB. RESTAURANT AND NICE TO BE SERVED BREAKFAST FOR A CHANGE. ROOM SERVICE SUPERB. CLEAN. NOT THE VIEWS OF THE DANIELLI NOR THE ATMOSPHERE, BUT STAFF BEST IN THE WORLD. THANKS TO ALL STAFF AND MANAGEMENT, SEE YOU AGAIN. DAVID AND SUZANNE

We had booked tickets for the Sound of Music at the Paladium and the Langham was perfectly placed in the West End just a short 5 minute walk from the theatre. Although the hotel entrance is currently being renovated the hotel was superb. The staff were excellent and it is a beautiful building. We will definately go again.

FROM THE MOMENT WE ARRIVED UNTILL THE MOMENT WE LEFT THE HOTEL AND STAFF COULD NOT BE MORE HELPFUL AND EFFICIENT. THE ONLY DOWN SIDE WAS THE NOISE FROM RENOVATION WORK BUT THIS DID NOT DISTRACT FROM OUR STAY.

Really enjoyed our stay staff were great and although we had a room overlooking an internal court yard, was really quiet. \would stay again. Breakfast was bliss.....

my only gripe was the breakfast, which we had bought to our room, the tomatoe was horrid!! thats it!!!! the room was lovely, clean and welcoming. the bathroom (which is always a sign of how the hotel is) was excellent. I will recommend this hotel to all that want to listen!!

Once we found our romm(had to be taken there due to no sign-posting when redecorating) all was well. Initial check in problems, although it was late at night. Incorrect details, given double and had to be moved to twin which is what we booked. Room size and cleanliness excellent as was the breakfast. Brilliant location

Problems solved by management offering upgrade on future bookings.

We hope to return to the Langham many times in the future

Staff excellent very attentive, Room and ambience of the hotel superb. wouldn`t hesitate to recommend.

excellent location,excellent staff, excellent room ,the whole langham experience was perfect would definetly recommend this hotel

a pleasure to stay in a really quality hotel with great facilities, great staff and good location in london

Very helpful staff and fantastic location, would not hesitate to recommend it to friends and family.

Only one night stay but we were both impressed with the service and pleasant attitude shown by all staff

The first room we were given was a disgrace - ripped curtains, dent in the bathroom door, broken hairdryer, no drawer storage space whatsoever, dirty mark on the wall.l After we complained we were moved to a lovely room. Waitress service at breakfast was abysmal - both days we had to ask several times for teaspoons and one day I ordered grapefruit juice and was served apple juice ...Having said that, the desk staff (and especially the concierge) were delightful, the beds are excellent and the hotel is superbly located and surprisingly (thankfully!) very quiet.

Heat needs to be warmer in the room.

Great location for Xmas shopping. Great atmosphere in the Bar to relax after a night out before heading for bed. Definately would use this hotel again.

overall very disappointed with standard of service

Hotel, ambience and leisure club all fantastic, along with location, I always find it a shame at these high end hotels that the staff feel so self important, there really is no need for this and certainly no justification.

Very friendly and helpful staff (particularly on the door). Very clean and comfortable room (Twin). Was initially disapointed that continental breakfast only was included in the price but this proved to be delicious and quite adequate.Served in a lovely dining room, tables beautifully presented, staff attentive, service quick. Will book again.

The Langham is a very fine hotel in a great location for all the West Ends best amenities. The staff are particularly helpful and very friendly. However all the luxury and attentiveness comes at a cost which is not insignificant.

Fantastic location, Great service, Hotel looks great from the outside, Bar area very nice. They were the good points. It was a nice touch to recieve champagne,chocs & stawberrys upon arrival. Bad points are rooms are very dated we do not mind paying high prices but expect high standerds in return this was not the case with the room or the food. We also looked forward to the spa as part of our experience but it was closed and we were not pre warned. This was the second time in a month I have booked The Langham but taking into account the price(i upgraded to a junior suite) I think next time we will try the Ritz.

Breakfast set-up is sit-down only, no buffet, which is quite tedious (and expensive)

Stayed for one night here on special deal and was upgraded to exec room - very large and comfortable. Lovely bathroom with very large towels and great bathrobes. Bed huge and extremely comfy. Gripes - mi i bar is sensor operated so you can`t move anything. Downstairs bar lovely but very expensive.