To be fair we didnt experience the hotels restuarants as we were already commited elswhere however from the extremely well turned out and polite doorman untill we reached the excellently efficient room attendants happy faces all just what you need after a juorney short or long. Thank you one and all

I booked a five star hotel for my Son and his girlfriend as a treat for his 21st Birthday. My first disappointment was on arrival rather than just swiping his card they took a £100 pound deposit of him as well eating in to his spending money. I also paid on advance for there breakfast . Again for £26 you expect more than 2 rashers of bacon , 1sausage a tomato and an egg? My last complaint was in trying to arrange his breakfast the waiter could hardly speak English causing confusion. My son thought he had been charged again and had to confirm this had not happened with reception. We stay in London individually and as a family quite often. We won`t be staying at the Westbury again. So their penny pinching attitude has cost them future business .

This hotel had a good feel to it. Perfectly located off Bond Street and Regent Street so perfect for shops or the West End. A nice ambience about the place be it the lobby the bar or lounges.The bedroom was quiet , quite small but comfortable , not particularly sumptious but good . Likewise the bathroom was small but adequate. An effective over bath shower .... it did the job but at the price we paid this was a real bargain.

brilliant that it has parking, brilliant Location, Brilliant staff...................not so good that you cant make a cup of tea without paying for room service to bring one to the room!

Professional staff without being snooty made us feel very welcome great rooms very clean and tidy superb location excellent bars and restaurants what more could you ask for

Tea and coffee making facilities should be providers in the room when you are paying top end for a 5 star hotel

Stayed for one night, everything was perfect - quick speedy professional check in, luggage was taken to our room as we were dashing out to the theatre, the room was large and clean, all staff we encountered were friendly and professional. Cannot comment on the food as we ate out on the Saturday evening and also chose to have breakfast elsewhere. We did sample a cocktail in the Polo Lounge Bar tho, which was very nice. Thanks to the Doorman on Saturday evening also for suggesting a few places to go! Overall a fantastic hotel in a lovely location - enjoyed strolling along Old Bond Street! Would definately use again in the future.

Met my friend, originally from London, who has lived in Santa Barbara USA for 26yrs, at the Hotel. I booked it and when I told her where we were staying she said WOW!!! It was fabulous, we upgraded to a suite as we wanted to spend the evening catching up not sitting on the bed. The breakfast was amazing and just before she left for the airport we had a lager & lime in the Polo Lounge to remind us that the next one we will have will be in Ibiza in September for my daughters wedding. Thank you.

Great stay.Staff very polite.Only issue was at breakfast, we sat down to eat, and asked what we could have off menu as we had prepaid for breakfast. Only to be told our room number was not on the list as a paid customer. Had to leave breakfast table to go and check with reception, bit embarrassing but sorted non the less.Also a massive plus that we were upgraded when we first checked in .Overall would definitely recommend this hotel, and would stay again.

Great stay, hotel placed in superb location with all staff very friendly and helpful, luxury queen room which was spotlessly clean and bright, hotel cocktail bar is a must!!! would not hesitate to book again.

the westbury hotel was very outdated in need of freshen up, we had an upgraded room which was very expensive, I expected luxury for the price paid yet it was a glorified travel lodge! that is probably unfair towards travel lodges as their rooms are bigger than a match box and the bathrooms are bigger than a coat cupboard, which cant be said for this hotels rooms. it was tiny the bathroom could only get one person at a time in and if someone was sat on the toilet you could not get another person in there! altogether extremely disappointing and more so for my husband as he took me away for a weekend of luxury and we would of had more luxury in a premiere inn!

So pleased we didn`t arrive when the entrance was being blocked by a black 4 x 4 - the owner seemed to be a regular - May even have been the owner of the hotel!!! Very bad 1st impression

Great location in Mayfair, clean & cv comfortable hotel. Great value, staff were very attentive. Polo bar was a bit pricey but worth it for a nightcap at the end of a long day ! We will definately be staying here the next time we are in London.

A great stay and worth paying that little bit more for that special weekend. Thanks to my husband for the best and most fantastic weekend. Now I need to start looking on HotelDirect for my husbands 40th birthday surprise!!!!!

Nice for a weekend away for a couple or as a business hotel. Convenient to get anywhere in central London. We walked to the theatres, restaurants,clubs and shops.

We booked a superior Queen room on your page it shows this room to have a setee in but ours had 2 small chairs and a small bench chair and the other room had just one chair and a small bench chair. There was no tea and coffee facilities in the rooms you had to request this and pay £3.50 + service charge and also there is no Gallery restaurant anymore, there is a Sushi restaurant and a French a la carte, the shower is in the bath there is no seperate shower cubicle, which if you had a problem stepping in a bath this would be no good.

The westbury hotel London is a wonderful hotel, the staff are welcoming as always and we have stayed here many times and love the location, perfect for shopping. Top five star hotel which I would recommend .

Great hotel, very friendly staff, fast and efficient when we had a little problem with the balcony door. Shame there isn`t a spa in this hotel, would make the stay that little bit more luxurious.

My stay was the best of any London hotel I have every stayed in. The service was impeccable, the location excellent and I`m planning my return journey already

Couldn`t fault hotel, but take out another mortgage if you want to eat or drink.

Hotel is lovely great location only complaint was the fact that we had a balcony room and workmen were measuring up for what looked like new windows this all happened while we was still in our room as checking out time was 12.00 so we was disappointed with this not what you expect from a 5 star hotel .

a lovely stay in a beautiful hotel in a great location

Absolutely no problem EXCEPT !! A courtesy tray Tea/Coffee in-room would complete an enjoyable experience. This should surely be standard practice without having to dip into an in-room bar which comes at an exorbitant extra .........

See above

THE HOTEL IS AMAZING AND SITUATED IN A GREAT LOCATION NEAR ALL THE DESIGNER STORES AS WELL AS EASY ACCESS TO AREAS ON CARNABY STREET, REGENT STREET ETC. THE STAFF ARE AMAZING AND CAN NOT DO ENOUGH FOR YOU, WOULD DEFINATELY RETURN IN THE FUTER.

Tea making facilities were not available and tea was £5 per cup. Apart from that everything was superb. Breakfast was £26.50 each but booked with break was only £15 so was well worth the cost. Breakfast was amazing.

Had a wonderful stay at the Westbury the hotel is ideally situated for good shopping and theatres. No need for the underground to get around. Staff were friendly and breakfast in the room was just what we needed. Will definately be returning next time we stay in London.

Our stay at the Westbury was excellent because of the high standard of accommodation and the polite and helpful staff.

A medium size hotel located in a prestigious area of London within easy walking distance of three tube stations. We found the staff both helpful and pleasant. The room, although a little on the small size, was clean had everything required for a short stay with the exception of tea making facilities in the room. This was however, available via room service. The only meals we had in the hotel was breakfast but based on this experience we thought the food was good. We would consider staying at the Westbury again if we were looking for accommodation in the Mayfair area.

Hotel was very clean, staff very helpful. Check in was easy,service was excellent. Breakfast was delicious!