We`ve been coming to this hotel every year for a long time.There did seem to be a dip in standards a few years ago cleanliness being an issue, but now I`m happy to say our stay was perfect.The staff were friendly and helpful our room was perfect and made for a fabulous few days stay in Bath as the hotel is perfectly situated.

Only 10-15 minute walk to the city centre. Very clean hotel. Staff very helpful and very pleasant .

Lovely hotel but the receptionist tried to charge me twice and the didn`t have the manners to apologise

Recommend this hotel. Excellent standard

Really impressed with hotel the staff were brilliant & very friendly, nothing too much trouble. The room was large, very clean & comfortable indeed. The food & drink served was excellent would definitely recommend to frinds & family

It`s the little things that can make a big difference. I would have liked to see decaffeinated tea bags in the room; though I realise these are not usually provided in hotels; plus hot chocolate - one of the staff said if they had hot chocolate the staff would take it! We stayed 2 nights and the teacups weren`t cleaned after day 1 nor was the sink in the bathroom. The temperature control unit wasn`t working properly. We were a bit cold after walking back to the hotel so needed to warm the room, I kept turning it up and up and it was still blowing out cool air. I reported it but it still didn`t work (presumably someone did have a look at it). When I had a shower about 9.15 in the morning the water was only lukewarm, not nice! The room was nice enough but insufficient storage space. Breakfast was very good.