We were upgraded on arrival so we could have rooms next to our friends, very pleased with the comfort of our room & bed. Friendly staff. The breakfast set us up for the day.

Aware it was busy time but the queue to have a hot breakfast would have meant at least 20 minutes for anything cooked and due to an appointment with had to make do with a very reduced breakfast. Bad organisation with regards to hot food with only one person cooking eggs using a frying pan that could only accommodate two eggs at a time!!

clean,tidy well presented,good views,staff made you feel very welcome,no problem checking in or out,breakfast fantastic,enjoyed every minute of the whole experience.

Great location, fab views, very clean room and facilities. Great choice of breakfast options

We booked a superior room, but had a room which was not superior at all. Very small. The bathroom doors provided no privacy at all. The rooms were satisfactory and clean.

Great package price

Having stayed in many hotel I would recommend this hotel very much

Really had a brilliant stay - accommodation was great. Hotel central for theatre, shopping or history. We would certainly use again

Friendly reception staff. Excellent food (Italian Restaurant).

lovely hotel lovely food great staff only one bad thing very uncomfortable sofa bed xx

The hotel ticked all the boxes that we needed to make our stay comfortable. Delicious breakfast was served to end our enjoyable stay at the hotel.

We had a free upgrade to a studio, well what an amazing room!! lovely products in the room too. Breakfast was lovely... cant fault this hotel!!

Fab hotel, Fab breakfast and room was very comfortable. staff very friendly but wished I stayed another night to see the sights and enjoy the spar

Good quality, family friendly, near Underground, playground

Brilliant room and service. Great views. Wanted to stay on for further nights! Recommended.

Excellent hotel could not ask for more. Lovely breakfast (but get down early to avoid the ques) extremely clean and very helpful staff

Staff make you feel welcome. Room was comfortable & clean. Plenty of options at breakfast. Excellent location!

Hotel vg but quequeing for a breakfast was not on requires some different organisation in that area asked girl for 1 tea & 1 coffee half an hour later it still hadn`t arrived asked another waiter name Luigi & he bought it very quickly when eventually got the breakfast everything on plate vg

Hotel and staff was good, but I did think as other rooms were available a complimentary upgrade would have been a nice touch rather than trying to charge an extra £20. If there were no rooms available then nothing you can do, but this would help in getting repeat business, in my humble opinion.

Thought the hotel was lovely and the staff were so friendly and helpful, rooms really nice - the downside is that we had to queue for breakfast in the morning. The hotel staff were very apologetic and a nice touch they handed out drinks whilst we were waiting. Overall found our stay really good - would definitely book into the again if visiting London.

Breakfast slow. Breakfast cold. Housekeeping knocking on door all the time, low quality hotel, expected a lot more for price paid. Only highlight was fantastic show.

Really enjoyed our night at the hotel, the staff couldn`t be more helpful, food was brilliant and nice bar to enjoy a cocktail or 2!

Loved the hotel, we were upgraded to a suite for free as our room wasn`t ready when we got there (we knew it wouldn`t be as the check in was 2pm and we got there at 12), we ordered breakfast in bed and it came at the exact time we order, cannot say enough nice things about this hotel.

Excellent upgraded for free as we arrived early and our room wasn`t ready, excellent food and breakfast staff excellent, defo go back ;)

Very helpful staff, particularly Sarah on front of house. clean and comfortable rooms.

The hotel overall was very clean and the staff were very attentive. The heating in our room was non existent, When we tried to increase the temperature all we got was cold air,the bedroom tv was also faulty.The breakfast was excellent.

On the 13th floor . The beds wasnt comfy atol the pillow was as thin as a bath mat and only get one each. The toilet set up mush need a pump or a compressor to circulate the water up that high and kicks in anytime a toliet is flushed and the noise of it is redicolous it keeps you awake . Just lying here in bed and someone else must be having a shower as ours has begun to leak. Will never be back

Too small for amount of guests and food undesirable

A few grievances, like difficulty operating the shower and difficulty lowering the room temperature - we felt too hot most of the time, but it was a good, well run hotel and breakfast was excellent.

Excellent facilities, lovely staff and very central location. Breakfast queue was a little long but the quality and variety of the food was fantastic.

The hotel was spotlessly clean and the staff were helpful and friendly. The breakfast was to die for with everything for all tastes. I will definately re-book this hotel