Extra single laid out, not required, not booked. Gave us limited space in the room. Poor hotel for outside noise, windows not suitably insulated for the traffic noise.

Lovely hotel altho the construction made it noisy from 8.30 Also we were expecting a room with twin beds Apart from that the room was very comfortable with a good breakfast thank you .

Excellent location, quiet comfortable room on 9th floor. The staff were incredibly friendly and attentive. Would definitely recommend to stay here.

Terrific hotel great restaurant great bar. Rooms were comfortable and the air con was very welcome. Staff were friendly kind helpful and welcoming

The hotel was very friendly and helpful, the room was fantastic and comfortable

Very helpful staff. Great location. So convenient to the Apollo theatre. Great being so near tube station. Comfortable beds. Spotless room

Gorgeous hotel, fab location

Cleaners very noisy in next room and was still very early in morning

This hotel is excellant place to stay , I emailed the hotel to tell them the reason for coming was my wife`s birthday, when we got there they put a tray of assorted chocolates in the room . Rooms are a very high standard , the breakfast was fantastic, so much choice , staff are very friendly and can`t do too much for you , will certainly stop here again

Lovely room with massive bed. Tozi restaurant expensive for what it is.

House keeping banging on room this morning at 7.45am wanting to know if we were leaving today & at what time we would be checking out. Registered my debit on arrival only to have the bar call us after signing a bill on the room to say we hadn`t registered a card. We have stayed a few times at this hotel but standards have gone down, I will think twice before booking again

The hotel was very good but for the price for the accommodation you really should not have to pay extra for your breakfast during your stay. Very clean in all areas and very pleasant, polite and helpful staff

Good Service, nice room & a great stay!

On our arrival we were checked in quickly, and very curtiously, Our room was as we expected, very clean and to a high standard, The only down point to our visit , was how slow the hotel bar staff were, we visitited the bar at approximately 10:30, there was maybe half a dozen patrons, drinks took at least 15 minuets, and even then part of our order was missing, I`m sure if we had been served quicker we would of purchased more drinks than we did, it`s a shame that this small gripe has let down an impressive hotel.

Outstanding, can`t fault anything

After being told by the hotel receptionist that we had not paid ( even after showing the receipt ) and then eventually sorting that we were then given a room that had not been cleaned !! This was sorted by another receptionist who gave us a free bottle of wine as way of an apology. Hotel was gorgeous our problems aside, and in the perfect location for the show . Would go again - but see a different receptionist.

This was a treat for our daughters 18th Birthday she was in awe of the lovely hotel we booked for her & a friend. We phoned the hotel & they said they would put a cake in the room, so that was disappointing as they did not do as stated they would. Overall the girls were happy.

Excellent location, lovely hotel

Nice location and friendly staff. We booked two rooms. We checked in early and they let us have one room since it was ready, but had to wait 2hrs after check in time for the second room. We were given drinks vouchers to compensate the delay. Noisy flush from the room above was a bit disturbing.

Staff friendly and helpful. Rooms were beautiful very clean. Very nice touch that staff had left a card and cake in room for my daughter 21st birthday

We came for our first wedding anniversary and were surprised with a card signed by all of the front desk staff and a try of miniature cakes! The rooms are lovely, although quite warm, even with the air con on (we normally have our room very cold), and fully equipped, the hotel bar is relaxing and not overpriced. As you step out of the front door there are a variety of restaurants all around and it is located seconds away from the Victoria theatres and station. Perfect place for our time in London!

fab room fab staff ,,

Room great. Location perfect. Had fantastic nights sleep followed by a delicious breakfast.

The little things let this hotel down! Even so, an enjoyable stay

room excellent.Staff lovely.Excellent location, breakfast excellent.Would recommend to anyone.

Second stay this year for a theatre break. Had a nice upgrade, and the bed was really comfortable with a memory foam mattress topper. Only down side this time was the breakfast... Good choice, great quality of products on the buffet, but the only thing hot was the beans. Everything else was luke warm to warm... Would still recommend, and will be back soon.

Lovely hotel, fabulous breakfast & wonderful service.

Hotel up to a good standard but a small dining room caused queuing on both Saturday and Sunday mornings. Tea and Coffee was cool not piping hot like it should be. Food was very good. Rooms comfortable but do not like stainless steel sinks. It`s location was in easy reach of Victoria Station Train and Bus therefore getting round London was fairly simple

A super smooth check in and a lovely room. Breakfast was excellent and so was the service. I will be returning.

Very comfortable and friendly staff, minutes from theatre and station, just ideal.