The management liaison with the maintenance team was very poor quality the man arrived to unblock the sink when the problem was the sink stopper would not stay closed.We could not have a wash and I could not shave. This was very bad considering the price of the room

Réponse de l'hôtel à partir de Hotel Adminstrator

22/3/2017

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The room was nice, clean and fairly large. Because pillows were excellent. Bar prices very expensive

Réponse de l'hôtel à partir de Hotel Adminstrator

22/3/2017

Dear Guest, Thank you for your feedback. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. On a lighter note I am delighted to read that you liked your bedroom. We are very proud of the service and standards we offer and having the facilities and amenities available ensures that our guests have an unforgettable experience. We hope to welcoming you back in the near future. Best regards, Meskerem Assefa Hotel Administrator

We managed to check in early as our room was ready, welcomed by friendly staff. Our room was comfortable with plenty of space for me and my sister. The shower did leak, so please look at that as we did soak a towel! The bed was amazingly comfortable. Good work!

Réponse de l'hôtel à partir de Hotel Adminstrator

16/2/2017

Dear Guest, Thank you for your feedback. I am truly sorry to hear about the shortfalls that you experienced with the shower. We have already spoken to our chief Engineer regarding your disappointment. He assures us that he is investigating further to ensure this does not re-occur. On a lighter note we are thrilled to read that you found your bedroom comfortable and spacious. We always strive to deliver the best experience for our guests and we are also pleased that you found our team members friendly and attentive. Thank you again for your feedback and we do hope to have the pleasure of welcoming you back for another excellent visit. Kind regards, The Cumberland Team

Amazing hotel on Oxford Street looking over Marble Arch, Brilliant room service we Always book with Hotels Direct for the best rates and rooms

Réponse de l'hôtel à partir de Hotel Adminstrator

26/1/2017

Dear Guest, We appreciate your wonderful comments about our location! Undoubtedly, our hotel is located in a unique and privileged spot in London.that provides our guests with amazing views, walking distance to entertaining places and a safe atmosphere. Our goal is to make each and every guest enjoy a great time in our property. As a knowledgeable traveler we truly appreciate your positive remarks about our hotel, product and service. We hope we can welcome you back in our hotel hopefully in the not too distant future. We genuinely thank you for your preference!! ​Kind regards, Meskerem Assefa

Hotel is lovely with large reception area and very helpful and friendly staff. At check-in, we had the option of bath tub or walk in shower. The room was larger than expected (we had a standard twin) with fridge including daily top ups of bottles of water. We didn`t eat in hotel restaurants but did have room service which is reasonably priced. The hotel were quite mean with the toiletries and sugar and I didn`t like the maids knocking on my door at 8.15 and walking in before I even had a chance to get up from my bed to answer door. The lifts are a nightmare during busy periods and you need to wait for some time before you can get in one. However I would return as the location outways any minor disappointments I have.

This hotel is a victim of it`s size and location. Because of the shear volume of guests it was always a long wait for a lifts. We used the back stairs several times.. On leaving the hotel it took us 15 minuets to get from the second floor too the reception. Room Service was none existent, we waited for an hour and gave up and went to sleep.The staff were always friendly

Excellent in every way. We`ve been several times now and it just keeps improving. The new Executive room is first class and Book Itmade our stay even better.

Réponse de l'hôtel à partir de Hotel Adminstrator

1/12/2016

Dear Guest, We are very pleased to hear that you enjoyed your stay with us. We pride ourselves on our service and are happy to receive your positive feedback and detailed review. Thank you for choosing us for your stay and taking the time to write this review. Kind regards, Meskerem Assefa

spotlessly clean staff were excellent polite friendly and helpful

Réponse de l'hôtel à partir de Hotel Administrator

1/12/2016

Dear Guest, Thank you for taking the time to share your experience at The Cumberland Hotel in London. First and foremost we appreciate the kind words regarding our staff and hospitality. We are happy that you enjoyed your time with us. We are pleased that you were able to enjoy your room. We hope that you choose us once again for a future stay. Kind regards, Meskerem Assefa

Réponse de l'hôtel à partir de Hotel Adminstrator

26/1/2017

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. As a valued guest,we are truly disappointed to hear about your experience during your stay. We are committed to exceeding guest expectations and unfortunately we have fallen short of this goal by not delivering your order accordingly. We value your feedback and please be assured we have shared your concerns with the appropriate areas responsible for your dissatisfaction. Please accept our sincerest apologies for the inconveniences you experienced and thank you for providing us with your feedback. Kind regards, Meskerem Assefa

A very nice hotel, with friendly staff. Breakfast was great and so is the executive lounge providing free drinks and snacks. A very enjoyable stay and very reasonably priced.

Réponse de l'hôtel à partir de Hotel Adminstrator

26/1/2017

​Dear Guest, It is wonderful to hear from our valued repeat ​guest​ and appreciate your continued patronage. We look forward to seeing you again soon! Kind regards, Meskerem Assefa

Friendly staff at check in and bar.

Réponse de l'hôtel à partir de Hotel Adminstrator

26/1/2017

Dear Guest, Thank you for taking the time to share your experience at our hotel. We are appreciative of your kind words regarding our team members at check in and bar. I will make sure they get the recognition they deserve. Comments such as yours are a great incentive to us all and it encourages us to continue our efforts to excel in customer service. Thank you once again and we look forward to welcoming you on your next visit. Kind regards, Meskerem Assefa

Réponse de l'hôtel à partir de Hotel Adminstrator

26/1/2017

Dear Guest, The team are proud of their customer service, can-do philosophy and always strive go above and beyond to ensure our guests have an enjoyable stay. I am so pleased that each member of the team that you encountered exceeded your expectations during your stay. I will be sure to share your gracious feedback. Thank you once again for your feedback. We look forward to welcoming back soon. Kind regards, Meskerem Assefa

Hotel very nice and near to all amenities, A good Base to explore all of what London as to offer. If you get room 5052 ask to move bed up against wall. Moved room no problem, Very friendly and helpful staff. Would stay in this hotel next visit to london.

Réponse de l'hôtel à partir de Hotel Adminstrator

26/1/2017

Dear Guest, Thank you for taking the time to share your review with us. London is truly a remarkable city, and I could not agree with you more that the location of the hotel is in a perfect setting to explore all what the city has to offer. We are delighted to read your positive and constructive feedback regarding your stay here. Your comments have been re-laid to the team and have provided encouragement and inspiration. We hope to have the opportunity of welcoming you back soon to our hotel With kind regards, Meskerem Assefa

No more to say......................

Réponse de l'hôtel à partir de Hotel Administrator

25/10/2016

Dear Guest, Thank you for your online feedback and for scoring us a top mark. We have shared your review with everyone at the hotel so that we can all take pride in your wonderful feedback. We look forward to have you back. Kind regards, Meskerem Assefa

The hotel is in a good position for getting around London. The tube is next door. Rooms are basic but good enough for a short stay. However as with most everywhere else in London, prices are ridiculously high for the standard of room. For that reason, this is three stars at best.

Réponse de l'hôtel à partir de Hotel Administrator

25/10/2016

Dear Guest, Thank you for your review. We appreciate your wonderful comments about our location. Undoubtedly, our hotel is located in a unique and privileged spot in London.that provides our guests with amazing views, walking distance to entertaining places and a safe atmosphere. Our goal is to make each and every guest enjoy a great time in our property. With regards to the prices our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. We hope we can welcome you back in our hotel hopefully in the not too distant future. Kind regards, Meskerem Assefa

This is our third time at the Cumberland, what a fantastic hotel, lovely friendly staff, nice clean rooms and breakfast to die for, so much choice. A*

Good location, good staff, excellent buffet breakfast with lots of choice. Taxis right outside and underground virtually next door. What more could you want?!

I was not Aware that this is more or less a dedicated Hotel for Middle East and India..............there is no problem with ethnics but if somebody does not like all the totally closed clothes, do not stay at Cumberland.

Had a lovely stay. Room nice, enjoyed food in Brasserie one night & food good. Breakfast choice was excellent. Due to being out all day at Wimbledon we were unable to make use of the club lounge facilities - would be nice to be able to use the lounge after 8pm in the evening. Overall a lovely hotel in a great location, will stay again.

Friendly and helpful staff when I requested a room change from one overlooking the internal area to a street facing window, as I have adverse health issues with `internal rooms`. Despite the hotel being virtually full, the staff were patient and kind in locating a suitable room, for which I was very grateful.

Great location, lovely hotel with an exceptional breakfast, this is the reason we keep returning to this hotel. The concierge were great both on arrival and departure. Our room was in the annex this time which is just over the road. The only down was the time we got to our room. After check in we were asked to come back at 3 pm,we returned at 4 pm yet the room wasn`t ready until 5.30 pm which was disappointing as we were late for the planned concert.

Staff were ALL most helpful and pleasant. On entering the hotel early on Sunday afternoon to leaving on Monday morning we were greeted with smiles. Will certainly look to visit again when next in London.

I stay at the Cumberland quite often and am never disappointed. Lovely big rooms, lovely staff. Always enjoy my stay here. Thank you.

Prompet check in and check out . Clean facilities and new furniture . Very impressive new look and safe environment .

Comfortable beds, knowledgeable and friendly staff

Reception staff always excellent. Some small issues - batteries in remote not working, towel rail not heating up - ut I wasn`t there long enough to ask someone to fix it. Although I stayed two nights I spent very little time in the room. Overall good location, good breakfast choice and good value for money.

Lovely hotel stayed there many times everyone very helpful only down side work going on drilling was annoying .

Recommend to all , centrally located , very helpful and unmatched hospitality

One major complaint that we did have was that the executive lounge breakfast was an absolute disgrace and disappointment to begin with there was no food available the staff appeared to be disinterested when the food did arrive it was lukewarm and served on ice cold plates I brought it to the attention of the waiter who said that it was supposed to be served on Cold plates. Obviously this was a nonsense I`ve had a word with the manager and in the hall fairness she was most apologetic and I appreciate his concern. There was absolutely no one in the restaurant who was satisfied but left it to myself to make this complaint, which I regard as quite a serious one, however I have to say again your manager handled my complaint magnificently, I would hesitate to book you again if this is the standard you set in the Brek in the executive breakfast lounge !!

The Hotel reception staff were so lovely and attentive, the room the executive suite was large, tastefully decorated and the bed so comfortable.The attention to detail was the best. we cannot wait to come back. Would highly reccomend this Hotel if staying in London, the location is perfect. Thank you.

We booked this hotel primarily for its position near Hyde Park for the BST concerts. Wow from the moment you approach the hotel with its doormen and huge lobby area filled with modern art and sculptures , I knew we`d made the right choice. We had an executive room which was spacious clean and well equipped , with a fantastic view over Oxford street and Marble Arch. Breakfast was fantastic, with everything you could possibly desire, including an omelette bar and a pastry counter as well as all the usuals. I loved this hotel and will definitely be coming again

Very good central location.clean and comfortable.

Nice friendly hotel right in central London next to Marble Arch underground station had a great 5 night stay with my wife & would stay there again & would recommend to friends & family..

Excellent service and polite and helpful staff as always

I turned up rather upset after being let down by a booking company. I had traveled across London to get this room and was greeted with a friendly smile and a welcoming conversation. Upgraded straight away as it was my birthday and nothing seemed too much bother. Professional, smart and polite. You guys really made my weekend. We`ll definitely book again. Thank you.