Fabulous is all you can say.

Excellent hotel , couldn`t ask for a better location in london

Massive disappointment on seeing the room. We booked a stunning hotel and got a room with a whitened out window, which didn`t open, a wet room style disability shower with curtain which flooded the floor by the toilet and an ironing board propped up against the cupboards. Noisy all night from a boiler or extractor or similar outside the ?window?. My daughter summed it up as it felt like a £20 room. The plus points were the comfortable bed, robes and slippers etc. I`m sure in other rooms it was a lovely hotel but we definitely felt we were dumped in the worst room on this deal.

Excellent dealt with my request which was not listed on the menu.

There was a 20 minute queue for breakfast and the food was slow to be replaced at the buffet. The room was a disabled room and the view from the window was ventilation units which were noisy.

everything great cleanliness rooms restaurant good food staff very friendly at all times,special shout out to martha 0n front desk checkout and check in could not have been more pleasant from the start helped to make our stay a pleasure right from the time we arrived.

The hotel staff were very welcoming. Unfortunately there was building works going on outside and our room was very noisy, after speaking to the reception staff about it, not only were we upgraded to a different beautiful room but were given a complimentary breakfast too! Location is excellent. We would go back and definitely recommend to our friends. Traditional hotel with traditional values.. loved it!

Public areas and staff very pleasant and professional but the heating in the room and towel rail didn`t work

Would highly recommend staff were greet very attentive and friendly

Friendly helpful staff! Fabulous room!

This hotel is excellent with friendly and professional staff. The rooms are very clean and tidy and well decorated. Stayed for 5 nights wish we could have stayed longer. I would recommend this hotel especially if you are looking for a central location with 5 star facilities

Every member of staff is professional and cannot do enough for you to make your stay very personal,special and definately memorable.The Hotel is spotless throughout,luxurious,has very comfortable beds AND pillows,making it a definate 5 star and one that we would want to revisit.my parents have stayed here on several occasions,after recommendations years ago.we are thrilled to say,it has obviously kept the same high standards and we were not disappointed! As long as prices don`t go out of our reach,we will be back,THANKYOU xxxx We shared a memorable and Special Birthday Celebration we will never forget.

The hotel decor was very grand and plush , was a little disappointed in our room as the window was frosted out so couldn`t see out and also the first night we had a meal in the restaurant wish definitely was not up to 5 star standard although the breakfast was good

My son and I stayed for one night on 26th Feb 2019. The hotel is lovely and the staff were very helpful.It was a great location as we were off to St James Palace for the Duke of Edinburgh Awards Ceremony. Brealfast is plentiful with lots of choice.The room was spacious and the toiletries were lovely as was the shower. All in all a lovely stay, however, an explanation that the hairdryer was inside the desk would have been appreciated!

Pleasant staff in a nice setting well located. Neat tidy modern decor. Welcoming and we`ll be back.

Hotel is very elegant and our room was lovely. Underfloor heating in bathroom. Complimentary soft drinks and snacks. However the catering was not as good as expected for the standard of hotel. Breakfast at £24 pp was adequate but no better than a Holiday inn at half the cost. Room service was poor and we complained. The manager responded immediatly with a omplimentary bottle of wine which made us feel better. We did have an enjoyable time.

A splendid hotel with extremely helpful and courteous staff.

Given the hotel rating I was not impressed. Lovely staff but disappointing overall.

Lovely hotel, central location , great food, staff can`t do enough for you.

Great hotel and location.

A joy to stay at. The hotel is very elegant, the hotel staff really do give you a personal warm professional greeting, and are very attentive. There`s always a good morning good afternoon or good evening. Bags carried inside and out. 10 out of 10. We highly recommend.

Loud noise from air conditioning vent but staff found me a lovely room and helped me move

Major building work across the road obtrusive. Staff very friendly and helpful. Room very good but let down by tricky bathroom shower operation. Also telephones emitted a very sharp white light noticible at night.

Opulent surroundings, attentive staff . Comfortable, well equipped rooms.

Fantastic hospitality and excellent staff will come again F

Fantastic hotel, great location, wonderful view over the river Thames with the south bank all lit up. Staff went above and beyond with a special thanks to doorman Florentine, and receptionist Betti, felt very "looked after" throughout our 3 nights stay, housekeeping excellent rooms spotlessly clean. Will be back and will definitely recommend to all. A big thank you x

Possibly the best hotel we have ever stayed in. A beautiful hotel with amazing rooms. The hotel staff could not be more friendlier or helpful. An overall excellent experience. Thank you so much from my wife who`s birthday we celebrated and from myself and our friends who stayed with us. Truly amazing

Shower did not work properly which for that grade of hotel is not acceptable

A beautiful hotel in an excellent location just minutes away from the Embankment, Trafalgar Square, The Strand etc as well as all the other attractions once associates with Whitehall/ Westminster. Very clean, comfortable and spacious rooms, small complimentary mini bar and TV in the bathroom. If there was only a small downside it was at check out. A gentleman was clearly complaining to the receptionist about something and when we were up next to check out it was obvious whatever had been said had annoyed/upset the lady as she made no eye contact and was quite sullen, no chat, just dealt with - a shame because otherwise it was an excellent experience and despite this we would definitely go back and recommend the hotel.

We tried ringing housekeeping from the room phone twice to know answer. Eventually reception answered and we requested extra pillows for our room at 2.30pm. We went out for the evening and when we returned we asked the restaurant for some milk for the tea/coffee in the room and were told to ring room service. The piloows had not been supplied so we rang room service only to get through to reception again. We asked for the milk as well. The pillows finally came at11.00pm but without the milk. At breakfast we left the table to get food and the cleared away our coffee and toast before we had finished it. They apologised but we had to keep asking for milk and butter. There was only enough shampoo for one person even though it was a double room and the TV in the bathroom didn`t work not that we wanted it but if you supply it it should work.

Having had the pleasure of staying here before we knew that the outstanding quality of this hotel stands out & upon returning we were not disappointed & in fact enjoyed the stay better than the first time. We were given an upgrade with a free mini bar that was replenished each day (also f.o.c) the food is excellent & choices are plenty- the staff are wonderful so all in all this hotel is in the top 10 of our hotel experiences in various countries so not to be missed ! thank you to staff & management alike as the way they run this hotel is a shining example of how they all should be run. Mr & Mrs.M.Mellors (Derbys)

The staff , every one of them, couldn`t do enough for you, pleasant, polite, and always a friendly, helpful, happy smiling face! The level paid to detail in every department was fantastic.. wish I was back there!

Excellent service and a very helpful team.