The hotel is in a fabulous building and the location is excellent, set just behind Whitehall. Inside the hotel is all very plush and comfortable, the buffet breakfast was superb. The only downside for me was the room my wife and I were given, it was a bit underwhelming, pokey and dated. The windows were glazed because the view would have been of downspouts and air con units, I suppose not every room can have a view of the Thames and the London Eye!

Beautiful hotel - close to the theatre.

A lovely hotel and friendly staff but it would have been nice to have coffee/tea facilities in both rooms also there was a slight technical issue in both rooms with the television volume control.

Well what can I say ALL staff were professional, polite and so friendly. The room was absolutely first class. The room was large, very clean and I could not fault anything. Just had breakfast snd Yummy there was so much on offer. I will be back 100%. Thank you team you did the hotel proud.

Comfortable room , lovely shower , the Elemis toiletries were a real treat . Sitting in the terrace for drinks was so relaxing . The service was excellent. Breakfast was delicious.

Lovely hotel, very central to everywhere we wanted to go. Lovely Terrace restaurant with lighting and heating so sitting outside in the evening was very comfortable and food was excellent. Staff were very polite and helpful at all times.

Very nice stay at the hotel, location is key, very close to lots of locations, beautiful and very good staff. reception area staff were fantastic, breakfast staff were good, we did not use most of the facilities as out all day and night

The hotel is situated in Westminster on the banks of the Thames. You are a few minutes walk from The Houses of Parliament, Downing St, Westminster Abbey, Trafalgar Square & the London Eye. The tube station is across the road so getting anywhere in London is easy. The hotel is 5 star with fabulous service from all staff.

The service was brilliant, so friendly and helpful at all times. The only odd note, was the music playing in the foyer and general communal areas. We were surprised to hear such loud and incongruous music on arrival in the afternoon. It was discordant with the calm and beautiful hotel.

Teetering on excellent rating. My wife and I were impressed by the friendly and professional staff. Great Hotel for a special occassion.

Fabulous is all you can say.

Excellent hotel , couldn`t ask for a better location in london

Massive disappointment on seeing the room. We booked a stunning hotel and got a room with a whitened out window, which didn`t open, a wet room style disability shower with curtain which flooded the floor by the toilet and an ironing board propped up against the cupboards. Noisy all night from a boiler or extractor or similar outside the ?window?. My daughter summed it up as it felt like a £20 room. The plus points were the comfortable bed, robes and slippers etc. I`m sure in other rooms it was a lovely hotel but we definitely felt we were dumped in the worst room on this deal.

Excellent dealt with my request which was not listed on the menu.

There was a 20 minute queue for breakfast and the food was slow to be replaced at the buffet. The room was a disabled room and the view from the window was ventilation units which were noisy.

everything great cleanliness rooms restaurant good food staff very friendly at all times,special shout out to martha 0n front desk checkout and check in could not have been more pleasant from the start helped to make our stay a pleasure right from the time we arrived.

The hotel staff were very welcoming. Unfortunately there was building works going on outside and our room was very noisy, after speaking to the reception staff about it, not only were we upgraded to a different beautiful room but were given a complimentary breakfast too! Location is excellent. We would go back and definitely recommend to our friends. Traditional hotel with traditional values.. loved it!

Public areas and staff very pleasant and professional but the heating in the room and towel rail didn`t work

Would highly recommend staff were greet very attentive and friendly

Friendly helpful staff! Fabulous room!

This hotel is excellent with friendly and professional staff. The rooms are very clean and tidy and well decorated. Stayed for 5 nights wish we could have stayed longer. I would recommend this hotel especially if you are looking for a central location with 5 star facilities

Every member of staff is professional and cannot do enough for you to make your stay very personal,special and definately memorable.The Hotel is spotless throughout,luxurious,has very comfortable beds AND pillows,making it a definate 5 star and one that we would want to revisit.my parents have stayed here on several occasions,after recommendations years ago.we are thrilled to say,it has obviously kept the same high standards and we were not disappointed! As long as prices don`t go out of our reach,we will be back,THANKYOU xxxx We shared a memorable and Special Birthday Celebration we will never forget.

The hotel decor was very grand and plush , was a little disappointed in our room as the window was frosted out so couldn`t see out and also the first night we had a meal in the restaurant wish definitely was not up to 5 star standard although the breakfast was good

My son and I stayed for one night on 26th Feb 2019. The hotel is lovely and the staff were very helpful.It was a great location as we were off to St James Palace for the Duke of Edinburgh Awards Ceremony. Brealfast is plentiful with lots of choice.The room was spacious and the toiletries were lovely as was the shower. All in all a lovely stay, however, an explanation that the hairdryer was inside the desk would have been appreciated!

Pleasant staff in a nice setting well located. Neat tidy modern decor. Welcoming and we`ll be back.

Hotel is very elegant and our room was lovely. Underfloor heating in bathroom. Complimentary soft drinks and snacks. However the catering was not as good as expected for the standard of hotel. Breakfast at £24 pp was adequate but no better than a Holiday inn at half the cost. Room service was poor and we complained. The manager responded immediatly with a omplimentary bottle of wine which made us feel better. We did have an enjoyable time.

A splendid hotel with extremely helpful and courteous staff.

Given the hotel rating I was not impressed. Lovely staff but disappointing overall.

Lovely hotel, central location , great food, staff can`t do enough for you.