Hotel Direct invite tous ses clients à noter et à donner leur avis sur l'hôtel dans lequel ils ont séjourné.
Pour garantir que l'évaluation est constamment à jour et permettre aux hôtels d'améliorer leurs prestations, la note moyenne des clients que nous présentons correspond aux 100 évaluations les plus récentes.
Note moyenne des clients :
83% (362 avis)
friendly and conveniently located
The hotel was well placed near tube stations and bus routes, and opposite Kensington Gardens. a fairly quiet position for a London hotel. Very clean, staff were friendly and welcoming. Beds were comfortable. A good breakfast with many choices.
Hotel very clean, great location, close to underground and bus stops. Didn`t tell us that we needed to use key card for lift at times. Food very good and lots of choice at breakfast. Had a problem with the lights which was fixed whilst out. Happy to supply extra pillow. Staff very pleasant and courteous. Would definitely stay here again.
Would stop here again Good view of park.. Good variety for breakfast. Not enough drawers.
What a cold hotel old &in need of refurbishment thin duvets lumpy pillows & refused more water bathrooms mouldy will never stay here again
Hotel clean. Breakfast, which I thought was included, was cold and disappointing
A double for one adequate for two very cramped. No room service for breakfast inconvenient.
Not hotel fault but guests were smoking in rooms and the strong smell affected the corridor outside our room and inside oyr room too.
Looking over the Park, lovely room and helpful staff. Also parking!
Stayed here end of may, Breakfast was lovely, rooms nice and clean and beds really comfortable, very friendly staff on reception, hope to stay here next time
The rooms are small but very nicely appointed the large shower being a particular treat. Great location and nicely decorated. Would thoroughly recommend.
Heating / Cooling system faulty . Engineer attempted to correct it when we arrived . It could not be rectified . Moved to another twin room , smaller size and no bath. It appeared to be equipped for one person. Receptionist informed us this was an executive room, which it clearly wasn`t. Shower door would not shut properly, making it impossible to keep water from leaking onto the bathroom floor. Shower room had water stains on door. Carpet stained.Room keys would not work. Definitely not 4 star standard. Disappointed.
The Thistle Kensington Gardens Hotel is well located, right next to Hyde Park. I had let the Hotel know that the trip was for my daughters 18th and we had a room overlooking the park and a slice of cake waiting for us in our room. We opted to pay for breakfast on arrival and it was very good. Service and staff was very good and friendly. One of our rooms had a fault on the bathroom sink, but once reported was fixed promptly.
Our stay at the hotel was absolutely fabulous! It is one of the nicest hotels we have ever stayed in, we cannot recommend it highly enough. Superb.
The TV was fuzzy and only had channels 1-5 The mattress was uncomfortable and you could feel the springs
as stated above overlooking Kensington gardens so very central the room was at the back so only saw the air cond duckting from the room 206 and there were red stains on the carpet hence the good not excellent. The restaurant staff were excellent,as were the the front desk.
I thoroughly enjoyed my stay at the Thistle. The hotel is very welcoming, impeccably clean, and comfortable. The service is warm and friendly. Nothing was too much to ask. I would gladly go back there. It deserves the rating that I am giving it.
Good location. However the room was tiny. Possibly the smallest room I`ve ever stopped in. Everything in the room was pretty basic. Probably would`ve complained if I`d not got a good deal.
The hotel is modern and very clean, we got a room upgrade overlooking Hyde park which was really nice. The room was spacious enough, big comfy bed and all the staff were brilliant, especially Roberta and Esme. Will definitely use again, breakfast was good to. Have been given a voucher for free breakfast next time as well. Tube station not far to walk, good base for days out to.
The lovely bedroom with bath and views. The very nice young gentleman in the restaurant. Great location.
Stayed last night checked in just after Tkae that concert, it was shift change over as well. Bar filled up very quickly and it got a bit overwhelming for staff. But they were amazing Robert behind the bar was attentive and polite. The manager was very good as well reacting to where the problems were. They did well, hot food could have been on for longer
Nice and clean, well located for Hyde Park concert. Parking on site reasonably priced, half price at £12 for 24hrs. Hotel bar not too expensive. It`s above a petrol station! but don`t let it put you off. Staff polite. Recommended. No problems.
Most enjoyable stay and very pleased with the service in all departments most helpful reception staff and informative with all queries good food with lovely breakfasts and very nice meals comfortable well maintained rooms would certainly return
Lovely hotel very clean great staff had a great stay near a tube so handy for everything
All good
The location of the hotel was ideal for the areas we wished to visit
Nice clean room, good staff. Restaurant food was ok
Room service hot food was not available only sandwiches
Wonderful hotel, beautiful location overlooking Kensington Gardens and Hyde Park and ideally situated for sightseeing around London.
The hotel was excellent staff you could not fault .
Conseils
0805 110780
Lun-Jeu: 9am-11pm
Ven: 9am-9pm
Sam: 10am-6.30pm
Dim: 11am- 10pm
Notre système de notation
Les notes et les avis correspondent à l'opinion des clients et ne reflètent pas nécessairement l'avis d'Hotel Direct.