We were upgraded when thay discovered that it was my wife`s birthday and we had travelled to London to take in a show. All the staff we encountered were very pleasant and helpful and would recommend a stay at this hotel.

My sister and I stayed for her 50th birthday for one night. We were greeted by Dale on reception who was lovely. We were upgraded to Executive Double Suite and she was given a bottle of white wine as a birthday gift! the room was clean and spacious. everything was clean. all the staff we encountered were very friendly. the breakfast in the morning was delicious and hot and there was plenty of everything. it did seem a bit chaotic but we only had to wait a few minutes. i can imagine if the hotel was busy there would be a queue as you had to be seated. the only thing i would say (and if important to you - i wasnt bothered) is that their wi-fi was slow but we didn`t need to use it. Otherwise i cannot fault our stay and would highly recommend to anyone.

The hotel is in a good location very close to Queensway tube station. However it lets itself down on little but important features in my opinion. Breakfast is a joke. Clearly not enough staff on to clear away and clean tables. Long waiting times which you just don`t expect. Decent size room with nice view over Hyde park, but a fridge would have been good as would have a generous level of milk/tea/coffee etc. Instead every time we wanted a drink we had to ring reception for someone to bring it up to our room.

This is a great hotel and the staff are lovely. My only gripe is the rooms are very small so with two of you with bags it`s a bit cramped. This was our second stay and will stay again as the location is perfect.

Highly recommend this hotel, lovely room, great location and friendly professional staff. First class food too.

Staff really friendly and helpful, rooms clean and comfortable the only miniscule moan was that there were minimal tea and no biscuit but such a small moan means everything else was very good. Would come back!

Stayed here for two nights with breakfast included. This hotel is in excellent and our experience was first class from start to finish. We had dinner here both evenings which were very good. The breakfast was outstanding - quality and variety of food was superb. Hotel location also very good. Highly recommend this hotel.

fantastic shower

brought our brother and sister in law to London for the weekend to celebrate their 50th birthdays. they were very impressed with our hotel choice and we all said we would come back to this hotel again.

Clean room with everything you need though plug missing from bathroom basin. Please don`t bother to put up signs "Doing our bit" unless you are going to train the chambermaids not to take away towels every single day. Good breakfast with plenty of choice - staff seemed very rushed possibly understaffed during our stay.

Enjoyable stay, on underground and bus route. Good choice for breakfast, helpful staff

The Thistle Kensington Gardens is convenient, absolutely clean, very comfortable coupled with a fantastic breakfast. We will definitely stay again.

The hotel is very clean. The staff were exceptionally helpful and friendly. The breakfast was as good as any other hotel that I have stayed in including Hyatt and Hiltons. The evening meals were excellent at a price which just seemed too cheap for a hotel in the centre of London. I would recommend this hotel to anyone and cannot wait until I can come back again.

Not enough staff managing breakfast, person in charge worked incredibly hard but was not well supported by other staff

Myself and 3 friends have had a great time in your hotel for the last 3 nights. The views over the park are amazing, the location with all its transport links is excellent. The cleanliness of the room and bathroom is 100%. A great choice..

That chap that booked us in on arrival was very friendly and helpful I would definitely recommend this hotel

You will not be impressed with the outside, it is above a petrol station/waitrose, so if you are out to impress, you won`t. However the public areas are very nice. We booked a standard double and twin, the twin was upgraded. They got a park view room ( 8th floor) and was noticably bigger. Our double room had some problems, air con didn`t work and cupboard/ drawer was not in great shape, carpets could do with a good clean. We did inform reception next morning about the air con and they did move us to another room with no problem. The beds were very comfortable and apart from the carpets were very clean. Breakfast was excellent, great choice and was always being replenished. The lady in charge of breakfast was genuinely cheerful and friendly. Location was ideal being a few mins from Queensway underground (central line) easy to get about. If you are looking for somewhere reasonable and good location this is fine

staff very friendly, great location and beautiful hotel, will be returning

This is a little gem with excellent staff. Its location was perfect for us to access theatre area and all the attractions of London. Our room was as described and clean and serviced well. We would certainly use the hotel again.

The hotel overbooked us and we only found out from HotelDirect after having already arranged to leave the bags at the hotel reception for checking in later that evening. Luckily we were in the hotel toilets when the call came and were able to go back to reception and query the overbooking. They then apologised and arranged for a taxi to take us the alternative hotel.

Whilst we have stayed in other Thistle Hotels where the accommodation is fine and breakfast offers plenty of choice, nowhere have we had such pleasant and helpful staff who helped to make our stay more enjoyable.

The fire alarm went off at 2am in the morning had to evacuate the hotel, then went off at 3am in the morning then four times after that. We had no apologies no explanation. Was so tired had to cancel my business meeting. It`s not good enough.

The hotel said that the original booking via Hotel Direct was for a standard double room and not a family room for three. I assume this would have been picked up by Hotel direct when contacting the Thistle the day before to check the booking. As it happened, I contacted the Thistle a week before arrival to make sure the room was for family of 3 and they changed the booking at my request, not Hotel direct. This concerns me if we book again with Hotel direct. Other than this all was well and an extremely enjoyable weekend.

We would use this hotel again. Everyone was very helpful and polite, from the reception to the waiting staff.

Room small not as nice as your sister hotel down the road.

Very clean, comfortable and quiet,even though on main road. Room, for London, no a bad size. Easy access to all London highlights via bus, tube or walking and Hyde Park/Kensington gardens opposite for a little peace. Very good Hotel

Clean, room was upgraded for my husband`s birthday. Overlooked Kensington Gardens. Staff very happy, helpful and friendly. Would definitely like to stay there again. Great location too

Lovely hotel in an ideal position. We`ve stayed here before a few times. Staff very helpful. Breakfast is lovely and not noisy or too busy. We had an evening meal and it was lovely. Plenty eating places and a vibrant community just round the corner. Can walk have a lovely walk into Oxford St, or go straight across the road and your into Hyde park. Very central for everything.

The hotel was lovely all staff so friendly and helpful and breakfast was amazing. Can`t wait to visit again. Thank you

Would highly recommend. I will definitely stay again.

Nice room. Clean and very comfortable if a little small.

stayed for 2 nights. because it was a special celebration for me and my partner our room was upgraded .we ended up on the 9th floor overlooking hyde park. we had flowers and cupcakes put in our room after my daughter offered to pay extra for the surprise, they did it for free. the staff were fantastic nothing was too much trouble,very smiley and friendly.there was an amazin choice for breakfast couldn`t ask for more and once again very attentive staff ready to help.the bed was massive and comfortable . would recommend a high floor as you get a fantastic view of the London skyline and it cuts out the noise from the street below.all in all they made our stay very special.

Excellent service. Clean rooms. Fantastic breakfast. Will definitely stay again.

We had a lovely stay. The room was clean and view of park an added bonus. The staff were exceptional. Especially the restaurant staff who were charming.

Ended up climbing stairs, loaded down after a Hyde park event. Exactor fan in internal bathroom not working. Only three lifts one of which not working. Other two would not go higher then 4th floor before going down to answer calls from other guests. Tv channels all messed up with no menu, had no way of knowing what channel we was on. Wifi very slow. Clean and breakfast good value. Would not use again due to lift problems.

Friendly staff. Good sized room. Very comfortable bed. Slight concern about security - all the time we were able to walk straight off the street and up the stairs (for exercise) and to our room without any checks on who we were. (the stairs are pretty well out of sight of Reception) A hand rail on the wall would have made getting in and out of the bath easier. All minor points. We had a great stay. Thank you.