Lovely big room and we were able to leave our suitcase at the hotel after checking out so we could spend the day in Oxford Street. Very convenient location right next to Hyde Park and close to the tube station.

Clean, with comfortable bed, two most important requirements for us. Everything we wanted was in the room. Staff were pleasant and helpful, reception area very nice and welcoming. We loved the location being so close to Hyde Park, with a tube station nearby and Paddington Station within walking distance.The girls in Hotel Booking were really kind and helpful. Excellent service all round and hoping to see you all again in the near future!

Nice clean hotel with everything you need for ur stay eg hair dryer, iron,WiFi, tv all in ur room

Firstly we would return, so that gives perspective to our review (I hope). Plus points: location is excellent, right on top of Kensington palace gardens/ Hyde park. Next to Lancaster Gate tube. Real pub next door (food and drink much cheaper than hotel). Hotel is very clean. Staff are helpful. Breakfast is high quality. Spacious room (executive double). Safe in room. Not so good points: Bathrooms need modernising (impractical counter, sink, taps) & Shower very weak. Bar really expensive. No pool or such facilities. We didn`t find the bed comfy (way too soft & roll into the middle). Lifts were a nightmare (too slow and stop at every floor once called even if another lift had been used for the previous call).

5*cleanliness, 5*comfort, 5*heating/air conditioning, 5*room facilities Would definately book again if we return to London in the future.

I read reviews prior to booking and am disappointed I was somewhat mislead. The hotel was noisy and staff were very rude, particularly at reception. I would not book again, not would I recommend unfortunately. I`ve been to many hotels in London at comparable prices and had much better overall experiences... On top of that I was gauged by making a necessary 800 call to my credit card company in Canada to verify purchasing this very hotel and was charged £36, which is almost $80 cdn. How ironic. Very upset.

Only thing I found was the cooked breakfast , , I found was cold bacon , mushrooms etc even under hot plates self service . Not the hottest I have had in a hotel and when I was eating it it was very cold .

We booked a four star double. We were given a double bed pushed up to a wall. Across the end of the bed was a table so it would have been impossible for the person against the wall to get up in the night without disturbing the other. When we complained we were given an upgrade to a different room. The point is we should not have found it necessary to complain for what should have been a four-star service in the beginning.

Stayed for one night having booked some months ago.E mail confirmation received two days before I travelled. Arrived at hotel at about 4 p m. Receptionist a little hesitant but quite friendly. The room was spacious, the bathroom a little small but had all the amenities required with shampoo and shower gel provided together with tea and coffee in the room. Bed very comfortable and I had a good sleep. Concierge checked to see if everything was satisfactory which was unexpected and a pleasant surprise. Plenty of choice for breakfast both continental and English. Could not fault the English breakfast I had. Check out was great and I was shown to the taxi taking me back to Paddington station by one of the staff. Would definitely stay at this hotel again which for the service room and facilities I had was for London I felt not overpriced.

Hotel in good location by Lancaster gate tube station on central line. Staff all friendly and helpfull , clean and tidy , our room could have done with a bit of updating but for the Money it was fine £100 more would have got us fresh paint etc elsewhere. Good buffet breakfast.

Pleasant staff, nice room, good location. It would have been a bonus if the restaurant staff knew what was off the menu instead of ordering and then being told it wasnt available. Also for 4 people two had their meals served first and the other two waited 10 minutes for their meal. Not good.

Executive family room was very good. The breakfast was a bit chaotic but Al in all a pleasant stay.

Well located hotel. Helpful friendly staff. Good atmosphere .

Very nice hotel thought it was abit expensive for what you got. We ordered 2 pizzas one portion chips and four drinks (3of them soft) and it came to £53??

Would not return here - was charged on arrival even though I had pre-paid the break three months beforehand, were given a room literally next to the lift shafts so very noisy, family room had double bed but just a chair converted to a camp bed for my son (14), room was tatty and radiators noisy when water came on in the morning. Also staff at reception were characterless and without empathy.

Excellent service in all aspects eg room, checking in and out, breakfast. Very pleased and would book again.

Room too small with no drawers quality of beds in room 731 poor also T V comes on in middle of night staff very helpful and breakfast lovely but for the price we paid I wasn`t happy with our stay

Queue to check as computers were down and very cramped shower due to head restrictions but otherwise clean and comfortable.

405 Viceroy, Executive room with extra space: Some nice extra touches (wont spoil the surprise). small bathroom. Remarkably quiet give the hotel location. (Windows closed.) Three stair steps from lift to room, so not suitable for some. Unusual use of wardrobe area for kettle etc. but no suitable plug in wardrobe. A few minor maintenance issues for a room of this class, but not worth mentioning.

Front desk staff welcoming and friendly. Room clean and comfortable. Would recommend and stay again.

Bedroom facilities good. Decor needs updating or cleaned. Carpets need urgent cleaning. More staff required at morning checkout. Food and drink prices too expensive. Location excellent. Good breakfast.

Hotel position is ideal for the underground station and mainline Paddington. All the staff are exceptionally attentive and polite. Didn`t eat here but looked really good and spoke to some other guests who said that it was very good. Would definitely recommend.

Nice hotel in a good spot for exploring all London has to offer. Rooms were a little tired but overall a very nice stay

Would use this hotel again in the future.

The staff in the bar/cafe were a little slow and not quite sure what we were ordering, 1 x normal coffee and a cappachino. The breakfast was very good as always but not very hot. The main problem however, was the aircon/heating in the room was not warm and thus the room was very cold. We switched it off but all through the night and the following morning every now and again there was a whining noise which was very disturbing. We did report this to reception on our departure. We find it strange not to have a mini-bar in such a good hotel and the tea/coffee/milk and sugar all lumped together in a Twinings tea caddy, looked messy and not very professional. Overall though we do like the hotel and will probably return.

THE HOTEL WAS EXCELLENT ON THE WHOLE THE ONLY FAULT WAS THAT AT BREAKFAST TIME THEY WERE VERY SHORTSTAFFED AND THERE WAS ALONG WAIT FOR A TABLE AND WE WERE NOT OFFERED TEA/COFFEE OR TOAST

I felt that this was very expensive for the quality of the room

The Staff are so helpful the hotel is so clean and such a comfy bed to sleep on breakfast and staff are clean tidy professional ,I will stay again and reccomend to my friends who use hotels thanks corus at Hyde park and happy Christmas to you all

A weekend away in London, great value for money and wasn`t expecting a lot from the hotel as we weren`t going to be in there for long, the room was lovely!! Modern, clean and tidy. Friendly staff and exceeded My expectations. Comfy rooms, lovely bathroom and a nice and cosy atmosphere. Would defiantly go back again!!