very nice hotel, have stayed there 3 times now and would recommend

Warm welcoming staff, clean, room lovely (425) just not enough plug socket. Only issue and it is a small one, pool and pool showers need re-tiling. Well placed for tube and buses to visit all parts of London

Must say a special thank you to Wilfred at the hotels reception for helping my wife and I get a low floor room and help with our luggage very kind

Everything we needed from a theatre break. Good breakfast, would stay again.

Generally good- spa and pool were nice but the room was very run down

we was looked after all weekend great staff great service look forward to our next stay

Would recommend to friends, excellent service friendly efficient staff

Bed was hard not enough plug sockets in room. Soap dried out the skin alot. Telly didn`t really work in the room sound was very low on channels.

Rooms clean but three rooms had something missing. Not enough complimenta

Loved the pool and the sleep!!!!!

a 341;easonable hotel. we had a problem with the electrics and it was sorted very quickly.

The TV was not working on arrival. Reception was advised and I assumed it would be sorted by the time I returned late evening. It was not. A reminder was given to the `vague` reception staff after 22:00 but ultimately at 22:40 the hotels solution was for us to change rooms! We didn`t. Earlier in the evening, we had planned on having a meal in the restaurant, but were told that we could only eat in the bar. However, in the bar an extremely drunk lady was continually swearing. As the staff did nothing about this situation, we ended up leaving the hotel and eating out. At 03:00 in the morning, we were awoken by a particularly noisy group of drunken men who proceeded to put loud music on for the next 45 minutes. If the staff had taken any responsibility for the TV, the drunken lady or the the noise at 03:00 in the morning, it could have been much better. I will not be staying at this hotel again.

Hotel facilities were good. Breakfast charges reasonable. Service fantastic. Bed a little hard but still slept like a log.

The hotel was divided into two sections and cant comment on the rooms in the main section as we were based in the second area. The lobby was clean tidy and well decorated. There was decorating going on in the downstairs area in our section. Hopefully this will then move into the rooms. The room was clean and tidy but could do with been up dated as a lot of the furniture was marked and chipped bathroom the same, clean and tidy but a funny lay out and ready for a face lift. Not a bad location we enjoy walking so walked into central London 20-30mins away. Tube 10mins away.

Excellent value for money. Gets our vote and five stars

Old out of date building. Room was next to the lift and stairwell so noisy constantly. Needs pulled down and rebuilt. Beyond an upgrade!

T.V didn`t work properly, lost channels and no volume on some. Had to keep asking for more Tea bags for the room. Things not replaced like no tissues and lightbulb gone in bathroom. Not very clean, housekeeping poor. Shower cold one day, too hot the next. Only positive, bed was comfortable.

Very helpful staff. Exceptional service from the woman who booked us in, in helping us with how to get around London. All the facilities were good. The breakfast was excellent. Room had all we required.

Would have preferred ot to be nearer Covent Gardens. Never enough teabags!

I can not fault this hotel at all. Visited as a treat for my daughters 8th birthday. On arrival we were greeted by the Receptionist called Molly she said how lovely my daughters manners were and said she would send up a treat to our room for that and the fact it was her birthday. My daughter was theirs when she had a birthday card delivered along with cakes pop and a nice bottle of wine for me and her grandma. Molly went above and beyond her job (Thankyou for making my daughters weekend) best day ever she said. The rooms were spotless along with the restaurant and the spa. The staff were very helpful. We will be back x

very nice hotel.great spa ,very good for all conections to anywhere, facilities where great

We were put in a mould filled room with broken wardrobes. They did move us after we complained. Some people wouldn`t.

The hotel was great , staff where all very helpful even had a nice Surprise for my wife for her birthday from this from the hotel

Lovely rooms and really enjoyed the use of the pool and facilities.

The hotel room was comfortable but dated and in need of some updating. Additionally, there was no hot water when I was showering at 11pm. However, for the price of the hotel, train and show package I can`t complain.

the swimming pool and steam room is a nice way to relax after a busy day

Staff helpful.

Hotel was very clean. Staff very pleasant. Brought wife for a Valentine`s and birthday treat. Hotel made us very welcome and even gave us a complimentary bottle of wine. Lovely surprise. Would recommend.

The checking in was welcoming, the room was as expected if a little tired, some of the `veneer` was peeling off the furniture and some of the grouting in the bathroom wasn`t pristine. There wasn`t enough tea/coffee making items but that`s not unique to this hotel, there`s never enough. Altogether good value though.

Everything we needed, a bit of a way from the theatre

Clean friendly, food amazing